Cancellations & Refunds

Last Updated: July 26, 2024

Aktobiplay, we strive to provide a seamless and enjoyable gaming experience for all our users. Our mission is to ensure that every interaction with our platform is satisfying, engaging, and hassle-free. However, we recognize that there may be situations where you need to cancel a subscription or request a refund. Whether it’s due to technical issues, billing problems, or a change in your gaming preferences, our refund policy is designed to ensure a fair and transparent process for all our users. We are committed to addressing your concerns promptly and providing the support you need. Our team is here to assist you with any issues, ensuring that your gaming experience remains positive and stress-free. Below are the detailed terms and conditions under which cancellations and refunds are processed, reflecting our dedication to customer satisfaction and support.

1.1. Cancellation Rights

You have the right to cancel your subscription at any time. Cancellations must be made through your account settings or by contacting our customer support team. The cancellation will be effective immediately, and you will not be billed for any subsequent billing cycles. However, no refunds will be issued for partial periods of service.

1.2. Refund Eligibility

Refunds are issued based on the type of subscription and the circumstances of the cancellation. Generally, refunds are available under the following conditions:

• Service Issues: If you experience significant issues with the Service that were not resolved within a reasonable timeframe, you may be eligible for a refund. We are committed to providing a high-quality experience and will review each case individually to determine eligibility.

2. Requesting a Refund

To request a refund, please contact our customer support team with your subscription details and the reason for your cancellation. Our team will review your request and notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original method of payment within 7-10 business days.

2.1. Non-Refundable Fees
Certain fees are non-refundable, including but not limited to:

• Fees for any content or features that have been used or accessed.

2.2. Refund Processing Time

Refunds, when applicable, will be processed within 7-10 business days after approval. The refund will be issued to the original payment method used during the purchase.

2.3. Customer Support

For any issues related to cancellations, refunds, or billing, please contact our customer support team at  hello@aktobiplay.com  or through our support portal. We are here to assist you with any questions or concerns you may have.

3. Payment Methods

We accept various payment methods for your convenience. You can update your payment information through your account settings. If a payment fails, we may attempt to retry the payment or contact you for updated payment details.

4. Service Interruptions

4.1. Planned Maintenance
We may perform scheduled maintenance or updates to improve our Service. We will make reasonable efforts to notify you in advance of any planned maintenance that may impact your access to the Service.

4.2. Unplanned Downtime

In the event of unplanned downtime or service interruptions, we will work to resolve the issue as quickly as possible. 

5. Dispute Resolution

5.1. Resolution Process
In the event of a dispute regarding cancellations or refunds, please contact our customer support team. We will make reasonable efforts to resolve any issues amicably.

5.2. Legal Recourse
If we are unable to resolve the dispute through customer support, you may seek legal recourse according to the terms outlined in our Terms of Service.

6. Changes to the Policy

6.1. Policy Updates

We may update this Cancellations & Refunds Policy from time to time. Any changes will be posted on our website, and your continued use of the Service following such updates constitutes your acceptance of the revised policy.

6.2. Notification of Changes

We will notify you of significant changes to this policy through email or other means of communication. It is your responsibility to review the policy periodically for any updates.

7. Contact Information

7.1. Customer Support

For all inquiries related to cancellations, refunds, or subscription management, please contact our customer support team at hello@aktobiplay.com or through our online support portal.

We are dedicated to delivering an exceptional gaming experience and ensuring your satisfaction. We recognize that there may be times when you need to cancel a subscription or request a refund, and we aim to make this process as straightforward and fair as possible. Our refund policy reflects our commitment to transparency and user satisfaction, with clear guidelines and prompt resolution of any issues. We value your trust and are here to support you every step of the way. If you have any questions or concerns, please do not hesitate to contact our customer support team. Your gaming experience is important to us, and we are committed to providing you with the best possible service. Thank you for being a part of the Aktobiplay community, and we look forward to continuing to bring you exciting and enjoyable gaming moments.